SPoT Shield Support

About SPoT Shield

SPoT Shield helps users identify and filter potentially unwanted political fundraising and campaign-related SMS messages from unknown senders. It uses customizable, rule-based keywords through Apple's supported message-filtering functionality.

How to Enable Message Filtering

To activate SPoT Shield on your iPhone, follow these steps:

1. Open Settings on your iPhone.
2. Go to Apps → Messages (menu names may vary by iOS version).
3. Open the Unknown Senders or message-filtering settings.
4. Enable Screen Unknown Senders, if available.
5. Under Text Message Filter, select SPoT Shield.

SPoT Shield works through Apple's supported filtering extension for eligible SMS/MMS messages from unknown senders. It does not filter existing message history or provide unrestricted access to iMessage conversations.

Manage Your Filtering Keywords

Open SPoT Shield to review the current filtering keywords. You can add keywords to customize the rules or remove terms you no longer need. Filtering results depend on the message content and the rules configured in the app.

Troubleshooting

SPoT Shield does not seem to filter a message

• Confirm message filtering is enabled in iPhone Settings.
• Check that SPoT Shield is selected as the text message filter.
• Test with an eligible SMS/MMS message from a number not saved in your contacts.
• Review the keywords configured in SPoT Shield.

A message still appears in Messages

iOS controls how filtered messages are presented. SPoT Shield cannot guarantee that every unwanted message will be identified or completely hidden.